Order FAQ

Billing and licence questions, answered plainly.

How do I buy memora?

Start on the purchase section of the homepage, or go straight to Pricing. Payment is handled by our payment provider; you receive a licence key by email right after checkout.

What do I actually receive?

A licence key plus the registered name used at checkout. Enter both in Settings → 账户与权限 → License 授权 — see Activate memora.

Where do I actually pay? (needs confirmation)

Checkout is currently reached from the homepage purchase section. If you cannot find it, email support@onememora.com and we will send a direct link.

One-time or subscription?

Subscriptions only. Free (BYOK) is $0 — bring your own key, unlimited. Pro ($10/mo) includes 3M hosted tokens + 300 AI searches; Power ($20/mo) includes 8M tokens + 1,000 searches. New accounts get 1M tokens + 100 searches for 30 days, no card.

How many devices can I use?

Three per licence. You can release a slot when you replace a machine — see Activate memora.

I lost my key / changed email

See Find License, or email support@onememora.com with your order email and we will look it up.

Invoices and receipts

In the app, open Settings → 账户与权限 → 发票 (Invoices) to see the invoices tied to your account. For a formal invoice with company details, contact support.

Refunds

If memora is not right for you, email support@onememora.com from your order address and we will sort it out.

Can I export my data if I stop paying?

Yes. Your notes are ordinary Markdown files in a folder on your own disk — they keep working with any editor, subscription or not. Cloud sync simply stops.